How long will my earth-friendly liners last?

Depending on whether you have the Classic or the Plus size bin, 1 single pack liner will last 9-10 weeks for the classic size, and 11-12 weeks for the Plus size, based on 7 nappy changes a
day

What makes Korbell Nappy Bins better than others on the market

Korbell are the easiest to use – simply STEP on the foot pedal, DROP the nappy in, and you’reDONE. You don’t have to bend over to slide a door open, squish a nappy through a hole ortouch anything it’s 100% hands free!
They are also earth-friendly, using 9x less liner than others in the South African market, theKorbell Biodegradable liner refills will completely 100% biodegradable in both landfill andcompost sites

What should I use to clean my nappy bin?

Unlike steel nappy bins that can only be cleaned with a dry cloth or they’ll rust, werecommend cleaning your Korbell with a non-abrasive liquid household cleaner. Bleach canalso be used if needed.

What keeps the odour inside the Korbell Nappy Bin?

Korbell is a unique three part approach to odour control, starting with the trap door. The spring-loaded trap door allow the nappy through and then immediately and automatically shuts the odour from escaping. The top lid also acts as a secondary seal for double protection against odour. The strong, powder-scented continuous refill is the third line of defence

How long will it take to receive my order?

Orders are usually processed next working day, so expect to receive your order in 3-5
working days from purchase

What if I need to modify my order?

We will do our best to help if there has been an error, but please note once an order isshipped we are unable to change it

What is your exchange and return policy?

Returns are subject to the provisions of the Consumer Protection Act, No 68 of 2008. If you wish to return or exchange an item, please call 011 430 5600 or email customer service (at)artemisbrands.co.za with your name and order number.

Returns:

All returns are subject to the following conditions:

  • We will accept returns according to the above Right to Cancel Policy
  • Proof of purchase will need to be provided
  • To ensure your request is processed as quickly as possible you are responsible for the following when returning your products
    • Package your products safely and securely for protection during transit;

    • clearly mark your return reference number on the outside of the parcel; and

    • include all accessories and parts that were sold with the product

  • Products may not be returned unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered
  • ALL returns are subject to pre-approval on a case-by-case basis.
  • Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
  • Artemis Brands PTY LTD will not accept any returns of any products of which the packaging has been removed, opened or
    tampered with, and products of a personal nature due to hygiene and sanitary consideration for child feeding products and
    accessories.
  • Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please
    explain the problem or defect and include any photographs if possible so that we may best assist you.
  • Any approved returns will be shipped via our couriers free of charge. We will take responsibility for booking the collection with
    our couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage.
  • If it is subsequently found that a returned merchandise is not defective or damaged, the customer will be liable for all shipping
    costs
  • In the unlikely event that you have a problem with a product, please contact us.
  • A refund will be made for returns of damaged or defective goods which are determined to be valid returns.
  • A product is not considered to be defective, damaged or unsuitable when:
    • There is no manufacturing fault or defect on the product

    • Faults resulting from normal wear and tear occur;

    • An unauthorised person has altered the product;

    • Misuse or abuse of a product or use in a way in which it was not intended to be used

    • Inability to use the product correctly. Please refer to the packaging or contact Artemis Brands PTY (Ltd) for assistance

No provision stated in these terms regarding cancellation and returns policy will affect or be interpreted to deny the customer of any of his
unalterable statutory rights.

Refunds (if applicable)

Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your refund.
If the return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of
payment.

What payment methods do you accept?

We accept all major forms of payment (Visa, Mastercard, EFT)

Still have a question?

Please contact us for more information.

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